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Contact Us 

Customer Support

Submit a Ticket:
You could submit us a ticket. You will get reply within one to three working day normally.

*If you are using an older version browser, you may not be able to submit a ticket. Please send us an email at [email protected] and we will get back to you soon. 

Tracking Your Order
You can track your order online at my account page, or via the courier specified in your order confirmation email.

Our Business Days and Hours
Business Hours:
Toby Deals EU Support team work from Monday to Friday for 8 business hours. Otherwise, you may submit a ticket. Our support team will reply you as soon as possible, normally within one to three working days.

Public Holidays:
On public holidays of Hong Kong, Toby Deals EU office, customer service centre and warehouse will be closed. You can still place your order at and we will process your order immediately on the next business day.

For one day ahead of the public holidays, Toby Deals EU will have notification on page to make sure you are aware of this matter.

Our Address

Trifecta Master Returns 7/F, Low Block, Grand Millennium Plaza,
181 Queen’s Road, Central,
Hong Kong

Janven Limited at 2nd Floor,
Quayside Tower, Broad Street,
Birmingham B1 2HF


** Please note that the above addresses are not for returning products

Phone Number
+44 442032866094
** Please note that this number is only for administrative purposes. For all products or order information, please contact us via ticket



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