Frequently Asked Questions
1. Who is TobyDeals EU?
TobyDeals EU is an online retailer that specializes in consumer electronics including camera and lenses, mobile and tablets, gadgets as well as audio accessories.
2. What payment methods does TobyDeals.eu accept?
We currently accept the most popular payment methods:
1. Visa and MasterCard via Adyen (temporarily unavailable)
* Please note that currently we do not accept payment via AMEX card.
3. How long does it take for the package to arrive after I place my order?
All orders will ship within 24 to 72 working hours. (Saturday and Sunday are excluded). After your item is shipped, please allow us for another 3 – 7 working days for delivery to metro areas. It usually takes 2 – 3 extra working days to deliver to remote areas.
4. Will I receive a tracking number for my order?
Yes. A tracking number will be provided as soon as the order is shipped.
5. Can I order by phone?
Unfortunately, we do not. All the final order need to go through our website and finish payment by our secure checkout payment gateway.
6. Where does TobyDeals.eu currently ship to?
We currently only ship products to United Kingdom, Ireland, France, Germany, Austria, Belgium, Italy, Spain and Netherlands (excluding any surrounding Islands of the above countries). Please note that our courier partners will charge additional shipping cost for shipping to remote areas. If you have any special request, please feel free to contact our customer service.
7. What is Remote Area? How do I know that if my address is defined as a remote area?
There is an additional shipping cost on orders charged by our courier partners for deliveries to remote areas. The additional cost will be added as a shipping surcharge in your checkout amount. You can visit our Shipping page to check if your delivery address is regarded as a remote area.
8. Do you offer warranty on your product(s)?
We offer product warranty on selected categories and the length of warranty will depend on the product category. Please refer to our warranty section for a more details on what is covered and how long they are covered for.
9. Do you offer refunds?
We will fulfil refund request only if you are eligible and certain terms and conditions are met. Please refer to our refund policy section for more details.
10. What is the return policy?
Generally, we have a 14-day money back guarantee return policy when certain conditions are met. Please refer to our return policy page to see if you are eligible for product return.
11. How can I contact you if I have questions about my order?
Please contact us through email ticket support system. We will usually respond within 24-72 hours on regular business days.